Operational stability and high availability are absolute requirements for mission-critical automated solutions. To ensure this, Dopago has a team of highly qualified service technicians who have in-depth knowledge of both the hardware and software used in our solutions.
As an integral part of our solutions, we offer subsequent support and service agreements. The agreements are adapted to the individual customer's needs and can be changed on an ongoing basis.
We have our own technicians to perform both support and service, and in this way we ensure the best possible service for our customers.
At Dopago, it is possible to purchase several different support and service solutions, and we offer everything from 24/7 online support and physical presence to an email or telephone solution when the customer does not urgently need help.
Our service agreements are based on regulations recommended by the manufacturers of our hardware and can also be adapted to the individual customer's needs.
We have developed a Maintenance Service Center, which is a system that monitors the solution and provides an alert and notification of equipment that needs attention before a system failure occurs.
At Dopago, we are at the forefront of service needs. Our Maintenance service center allows us to maintain or replace components before they fail, and together with service plans developed in collaboration with the customer, we ensure high reliability of all installed systems.
Service technicians are available 24/7 to handle any issues that may arise with our installed solutions.
With us, it is possible to customize the service agreement as needed. We advise and put together a service package that fits the specific solution.
So you get a solution that optimizes the here and now - and is geared for tomorrow's trends.
